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ISO and ITIL V3

 

What is the impact of ITIL v3 on ISO 20000?

In many ways ISO 20000 is ahead of ITIL, particularly in V2, but ITIL has caught up through the release of ITIL V3, by incorporating some of the processes such as Information Security and Supplier Management.

However each has different purposes so they will never be the same or duplicate each other. There is a school of thought that ISO 20000 is a more rounded and valuable 'badge' than the newly released ITIL V3, particularly with the launch of the new ISO 2000 Foundation Qualification by ISEB and EXIN.

The table below summarises the differences between ITIL V3 and ISO 20000.

ISO 20000
ITIL V3
  • Standard and Code of Practice
  • Best Practice
  • Certification for a service provider organisation
  • Qualifications for individuals
  • Definitive high-level requirements for processes and management system
  • Detailed Best Practice guidance, description and implementation aids
  • Organisation structure independant with very few mandatory roles specified
  • Defines many function and process roles and responsibilities
  • 16 processes areas; no functions, lifecycle not explicitly specified
  • 26 process areas and four functions documented in five lifecycle stages
  • Definitive set of required documents
  • Descriptions of key documentation