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ISO 20000 Implementation
Typically accreditation is undertaken by A Registered Certification Body (or RCB) which is an organisation which has been registered by itSMF and granted permission to operate under the itSMF ISO 20000 Certification Scheme.
Before, during or after this process you will then have to communicate to your organisation;
- What is ISO 20000
- The Relationship with ITIL or other Frameworks
- People and roles that support ISO 20000
- Audits
- Service Delivery and Relationship Processes
- Quality and scoping requirements
Typical users of our elearning course include:
"We are looking to decide if ISO 20000 is for us.."
ISO 20000 is the world's fastest growing ISO standard, specifically aimed at IT service management.
Implementing ISO 20000 is about becoming more competitive, and improving time to market, both internally and externally, for products and services. It will help visibly support your business strategy, improving the efficiency of services and improving costs.
The ISO 20000 Awareness elearning course is designed to walk you through what ISO 20000 is, and the impact on the business, along with examples scenarios. There is no better way to get your team knowledge to a consistent level, from where you can really understand what ISO 20000 means to your business.
"We have decided to implement ISO 20000 and are now starting the roll-out…."
Having decided ISO 20000 is right for your business you will typically have engaged a consultancy to help you with the accreditation process.
The big challenge for you is ensuring everyone understands what ISO 20000 is, and what it means to the organisation. The faster this is done, the quicker and more successful implementation will be.
The ISO 20000 Awareness elearning course will help get the message across the organisation quickly and to a standard level, at a fixed cost. It also makes a great reference tool for review and implementation questions, and is ideal for new starters and temporary staff.
"We already use ISO 20000….."
The chances are that most of your training is complete and that you have the accreditation in place already, which is great news.
However maintaining the standard and ensuring that everyone understands the benefits and structure can be more difficult, particularly with new and temporary staff.
You should consider The ISO 20000 Awareness elearning course as part of the induction process for all new starters, particularly in IT, and indeed any areas related to service provision and support. Also over time staff can forget key areas such as Service Delivery and Relationship processes, and the course is a good reminder of these through its comprehensive keyword and index system.
