ISO 20000 Awareness E-Learning Course

This interactive multimedia elearning course provides a comprehensive overview of the ISO 20000 standard, and is designed for companies that are either evaluating or implementing the standard across their organisation.

ISO 20000 allows companies to demonstrate to its customers and staff that it operates with business integrity and security, and that it encourages an internal culture of continual quality improvement in an IT Service Management Framework.

OBJECTIVES

The objective of this course is to help your organisation understand the benefits of considering or implementing ISO 20000. Students will be able to:

• Understand what ISO 20000 is
• Review the benefits that it can bring
• Explore the relationships with other IT Frameworks
• Describe the key processes
• Understand the responsibilities of Departmental and Senior Executives in the company in achieving certification
• Work towards formal ISO 20000 qualifications

WHY ISO/IEC20000 E-LEARNING?

The course uses interaction, animation and voice to walk through the certification process and describe ISO 20000.

Students can stop, review and test themselves on their knowledge at any stage. Acronyms and abbreviations become easier to understand, and the delivery via CDROM, Online or Intranet offers cost effective on demand training for any level of student at any time.